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Frequently asked questions

  • What data is of relevance and how will it be collected?

    Each case is unique: We support you in deciding which data sources, types and formats should be considered and used individually based on your situation.

    Our experienced and high-caliber experts collect the data either directly or in collaboration with your IT team. If required, we analyze the data for digital evidence and traces from a variety of sources.

  • My eDiscovery project involves a large — a very large — volume of documents. Where should I start my documents review and how can I prioritize?

    For large-scale eDiscovery projects, planning is key. We can conduct an early case assessment with you to simplify the review process and help you identify the most relevant documents more quickly. If you require a secure and suitable environment for your data during an investigation, we provide an easy-to-use and flexible web-based review platform capable of hosting very large and complex projects. Through our platform, complemented by our unique in-house, client-specific software developments, we help accelerate and optimize the review process. From standard steps such as threading to advanced data analytics, concept clustering, and machine learning, we can deploy a range of tools and techniques to streamline workflows.

  • How can I reduce my eDiscovery costs?

    Good proactive information governance provides a better starting point for eDiscovery, litigation or other investigations than reactive approaches — good preparation is the best asset. Implementing an effective system helps investigations or disputes proceed more smoothly, with less stress and lower costs. Day-to-day operations also become easier: when requests come in, collecting the right data, applying precise processes for data preparation, and conducting efficient reviews make all the difference.

  • As an IT forensic expert, what can Swiss FTS assess?

    During an IT forensic investigation, we focus on establishing which procedures have taken place on an IT system and who was responsible for them.

    Among other services in the field of digital forensics, we prepare businesses for IT forensic investigations and support them in managing the eDiscovery process in-house. Please contact us for further details.

  • I suspect an incident in my IT system. Do I need to shut down the system?

    Whether the system ought to be taken offline or not depends on the situation. Get in touch and we will be happy to advise you to ensure that potential evidence is not inadvertently destroyed.

  • How long does an IT forensic investigation take?

    Many factors play a key role in an IT forensic investigation, so it is difficult to predict how long the investigation will take. After taking a look at the current situation, we can roughly estimate how long an IT forensic investigation will take based on our experience.

  • How is Swiss FTS preserving the confidentiality, integrity and accessibility of the data that I will provide?

    We operate our own server infrastructure, located in independent high-security data centers in Zurich and Singapore. Certified under ISO 27001, our infrastructure meets the international standard for information security management systems and reflects one of the most important information security certifications worldwide. Our Zurich data center is also compliant with FINMA standards.

    Our infrastructure is maintained and monitored exclusively by members of our own team. Our staff is extensively trained and experienced in handling sensitive data — a list of our certifications can be found [here] — ensuring that all data is protected to the highest possible standard.

    Under the GDPR, the European Commission has recognized Switzerland as providing an adequate level of protection, and we apply the strictest standards. If you have any questions regarding personal data, please contact our Data Protection Officer at dpo@swiss-fts.com.

  • Which language do you speak at Swiss FTS?

    At Swiss FTS, we mainly speak German, English or French. If you feel more comfortable using another language and wish to involve interpreters, we are open to such collaboration.